Returns & Exchanges
At Alma Gourmet, we take pride in the quality of our artisan products; if you receive a damaged or incorrect item, please contact us within 48 hours of delivery to initiate a resolution. Due to the perishable nature of our specialty foods, we cannot accept returns on opened or temperature-sensitive products.
Contact Support
Email our customer service team within 48 hours of receiving your order, including your order number and clear photos of any damaged or incorrect items.
Verification Process
Our quality assurance team will review your claim and the provided documentation to determine if the product meets the criteria for a refund or replacement.
Packaging Instructions
If a return is authorized for non-perishable goods, ensure the items are unopened in their original packaging and packed securely to prevent damage during transit.
Refund or Replacement
Once your claim is approved or the returned item is received, we will issue a credit to your original payment method or ship a replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing